Be a Part of our Team

It is an exciting time at ACU-Serve where we are growing and expanding our services. We would love to have you be a part of it. If you feel you would be a good fit for our team please apply below.

Click on a Job Title below to see the details and then click the apply link to email your Resume and Cover Letter to careers@acuservecorp.com. Please attach your Resume and Cover Letter as a Microsoft Word Document or a PDF

Click on a Job title to see details.

DESCRIPTION

ACU-Serve is one of the top 100 fastest growing companies in Northeastern OH and over 20 years, ACU-Serve has earned a reputation as the most trusted HME/DME and Home Infusion billing and collection service in the industry. The company’s offerings allow clients to streamline billing processes and comply with the ever-changing federal and insurance industry regulations, to collect more, faster. With our “Office in a box” strategy we have found a way to successfully hire and manage employees from anywhere regardless of location and train them to be a part of our fast-growing team.

This position resolves issues with unpaid insurance claims for an assigned client load. It researches incoming denials from insurance companies, initiates the collection process through telephone contacts, letters, contracts, websites, etc. and researches payor and government websites and/or medical resources to identify payor claim requirements required to resolve open accounts receivable and works to minimize write-offs by exhausting all resolution options. It also leverages technology and identifies and reports process inefficiencies and make recommendations for continuous improvement and opportunities that will enhance revenue flow.

POSITION REQUIREMENTS

  • Minimum of 1 year of customer service experience.
  • Minimum of 1 year working with DME/HME billing required.
  • Minimum of 2 years billing Medicaid, Medicare and/or Commercial insurance required.
  • Ability to work multiple state insurance plans preferred.
  • HS diploma/GED.
  • Strong computer skills including strong keyboarding skills.
  • Experience with MS Word and Excel required.
  • Proven ability to use formal business language to communicate effectively in written form including spelling and punctuation.
  • Excellent verbal communication skills and ability to communicate with tact and diplomacy and maintain a professional approach when confronted with difficult situations (e.g., the ability to not personalize negative customer comments and maintain a cordial manner).
  • Strong attention to detail.
  • Strong negotiation and problem-solving skills.
  • Ability to multi-task.
  • Results-oriented self-starter with a can-do attitude, a sense of urgency and ability to complete tasks in a timely manner.
  • Proven ability to review current processes and procedures and suggest process improvements or solutions.
  • Able to work with others with diverse personalities.

FULL-TIME/PART-TIME — Full-Time

TAGS — DME, HME, Infusion, Medical Billing, Brightree, CPR+, Bonafide, TeamDME, Fastrack

POSITION — Medical Billing Collections & Resolution Specialist

LOCATION — ACU-Serve Corporate Offices - Akron, OH

THIS POSITION IS CURRENTLY ACCEPTING APPLICATIONS.

Apply

DESCRIPTION

For over 20 years, ACU-Serve has earned a reputation as the most trusted HME/DME and Home Infusion billing and collection service in the industry. The company’s offerings allow clients to streamline billing processes and comply with the ever-changing federal and insurance industry regulations, to collect more, faster.

POSITION REQUIREMENTS

  • Very strong Excel knowledge required.
  • Minimum of 1 year of experience; understanding Durable Medical Equipment & Medical insurance billing.
  • Dependable.
  • Able to stick to a very tight time schedule.
  • Experience working with computers and spreadsheets.
  • Knowledge of payer requirements and guidelines preferred.
  • HS diploma/GED.
  • Knowledge of Brightree DME Billing platform, Fastrack, TeamDME or Bonafide preferred.
  • Proven ability to use formal business language to communicate effectively in written form including spelling and punctuation.
  • Strong attention to detail and accuracy.
  • Task oriented while performing in a fast-paced environment.
  • Results-oriented self-starter with a can-do attitude, a sense of urgency and ability to complete tasks in a timely manner.
  • Proven ability to review current processes and procedures and suggest process improvements or solutions.
  • Able to work with others with diverse personalities.
  • Ability to switch gears at a rapid pace.
  • Good problem-solving skills including managing crisis situations calmly and professionally as well as the ability to maintain confidential patient, financial and company information, following HIPAA guidelines.

FULL-TIME/PART-TIME — Full-Time

TAGS — DME, HME, Infusion, Medical Billing, Brightree, CPR+, Bonafide, TeamDME, Fastrack

POSITION — DME Claims Review and Submission Specialist

LOCATION — ACU-Serve Corporate Offices - Akron, OH

THIS POSITION IS CURRENTLY ACCEPTING APPLICATIONS.

Apply

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