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Position title
Resupply Customer Service Agent

ACU-Serve delivers billing solutions to HME (Home Medical Equipment) providers, giving them the freedom to grow their business while collecting more, faster. ACU-Serve has helped HME businesses cut through the complexity of an ever-transitioning billing process while becoming a trusted partner for continued growth. Clients routinely show faster collections, higher revenue and dramatically reduced management and staffing problems. ACU-Serve incorporates HME workflow, Medicare, Medicaid and Private Payer knowledge, and billing and collections experts into a single service on an Internet-based technology platform. The result is faster payments, higher revenue collection rates, and less management and staffing headaches. Unlike traditional billing service models, ACU-Serve provides HME clients with a new level of control, flexibility, information access, and billing expertise. ACU-Serve functions as an integral part of the HME office staff, not a remote third party billing vendor.

We are seeking an energetic Customer Service Agent to work remotely in your own home. This job requires high speed Internet access and a dedicated, quiet work area.

  • Ensure patients receive outstanding service, education, and resolution regarding PAP therapy through promoting supplies necessary to gain/maintain optimal clinical outcomes.
  • Handle inbound and outbound calls in a fast-paced environment, utilizing telephony dialing system.
  • Provide excellent customer service to patients.
  • Utilize listening skills to ensure patients' needs and concerns regarding their equipment or services are addressed.
  • Assure that all requests are handled accurately and efficiently.
  • Educate patients on the importance of changing out supplies on the clinically suggested and insurance approved schedules.
  • Create sales orders and confirms accuracy of items and patient demographics.
  • Perform other duties as assigned.
  • Two years of customer service experience
  • Customer oriented with excellent oral and written communication skills
  • Strong computer skills with the ability to navigate multiple software platforms
  • Self-motivated, team player
  • Works well in fast paced professional environment
  • Ability to work independently and meet target goals
  • Dedicated home office space free of distractions and noise
  • High speed home Internet
Job Benefits
  • Medical insurance
  • Vision insurance
  • Dental insurance
  • 401(k)
  • Disability insurance
Employment Type
Job Location
Remote work possible
Working Hours
10:30am-7:00pm PST.
Date posted
June 7, 2024
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