ACU-Serve has built a “Right Sourcing” model that allows companies to keep their current staff and manage them using ACU-Serve’s proprietary software, ACU-Insight. Right Sourcing, along with staff augmentation, is a middle ground between “insourcing” or having an in house billing team and traditional outsourcing. Our focus with ACU-Insight is to cue up claims to be worked at the right time to the right person. We use historic data to minimize wasted time and only interact with invoices that actually need additional work. By eliminating touches and working smarter we can keep our rates competitive and achieve a better collection rate.
The goal of Right Sourcing is to apply our processes, people and technology on top of your current A/R Department. We will work together on one platform to increase your collection rates.
ACU-Serve will provide the following:
- Process review outlining the providers current workflow (after compliance review)
- Recommend appropriate changes identified in process review
- Provide guidance and reporting to ensure changes are effective and having a positive impact
- Standardized measurables for FTE’s
- Identify additional staffing needs to clean up A/R, Unconfirmed, On-hold etc.
- Implement ACU-Insight Workflow, our workflow management tool
- Implement ACU-Insight Dashboard, our reporting solution
- Provide consultant onsite for mentoring, Q&A and training
- All findings will be documented and presented to Customer
- Staff augmentation
- Discounted rates on all services provided by ACU-Serve
ACU-Insight works in tandem with your current billing solution platform.
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