Auditing ServicesThat Protect Your Businessfor Post-Acute Providers
Recover the Revenue. Stop the Repeat.
Mounting denied claims? Aging accounts receivable? ACU-Serve can help you speed up revenue collection, reduce AR days and help you recover missed revenue.
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Recover Outstanding Payments
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Accelerate Cash Flow
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Reduce Claim Denials
Our AR Collection Results Speak for Themselves
93%-98%
Collection % Rate
77%
Clean Claim Rate
15%
AR below 15% in 90+ days
A/R Does Not Fail From Lack of Effort
Most teams are already working accounts receivable hard. What limits recovery is usually the system around the work: which claims surface first, who owns the follow-up, and whether anyone is measuring where the effort lands. ACU-Serve applies automated, rules-based workflows so time-sensitive and high-value claims reach collectors first, with clear performance targets on every account.
Prioritize
Automated, rules-based queues put time-sensitive and high-value claims in front of collectors first.
Pursue
Systematic payer follow-up, with clear performance targets and named ownership on every account.
Appeal
Denials worked as a process and carried through to resolution, rather than logged and left to age.
Prevent
Root-cause trending feeds back into intake, billing and software configuration, so the same denial stops recurring.
Know What Is Under the Hood Before an Auditor Does
Internal audits show you where your documentation actually stands. Findings come paired with highly customized training that emphasizes the deficient areas identified, which reduces the chance the same error repeats across the next thousand claims. Run it as a one-time audit to gauge your documentation as part of your program compliance, or on an ongoing basis.
Identify
Review
Correct
Prepare
What Do Healthcare Providers Get Out Of This?
Our A/R experts work as a dedicated extension of your team to continuously improve your financial performance. With consistent follow-ups and a clear process, we will help you improve cash flow and reduce unpaid balances.
Higher Recovery Rates
Recover more of the revenue you’ve already earned. We work denied and aging claims to reduce write-offs and increase the percentage of AR that actually gets collected.
Improved, Steady Cash Flow
Turn outstanding AR into reliable, steady revenue. Higher recovery rates and faster follow-ups mean fewer long-aged balances and more consistent cash coming in month over month.
Deep HME/DME Expertise
Work with our U.S. experts who understand your industry inside and out. We bring deep HME/DME, infusion & healthcare expertise, including payer-specific rules & claim requirements, to build a customized AR plan built around your goals.
Trusted by 1000s of Partners
Our RCM Services & Solutions
Claims Filing & Submission
Accurate & timely submissions are the best way to prevent stalled cash flow.
We use a rigorous validation process to scrub every claim for coding and modifier errors before it is sent, ensuring high acceptance rates and faster payment cycles.
Cash Posting
Every payment, accurately logged. We quickly and accurately record payments from payers and patients, reconciling them against expected amounts to keep your financial records clean and complete.
ACU-Serve ensures your cash posting process is seamless and error-free, so your financial records stay up-to-date and reliable.
AR Tracking & Follow-Up
We use a consistent, hands-on process to monitor unpaid claims in real-time, promptly removing bottlenecks and resolving stalled claims to keep your cash flow steady.
Denial Management & Appeals
Our A/R specialists investigate the root cause of rejected claims—such as medical necessity or modifier issues—and execute expert appeals to recover every dollar owed.
Aging AR Reduction
Aggressively reducing older receivables is the most effective way to recover lost profit and stabilize your long-term cash flow.
We use data-driven insights to prioritize and resolve claims that have sat for 60, 90, or 120+ days, clearing out your backlog and turning stagnant debt back into active revenue. This targeted approach provides total visibility into your outstanding balances while preventing aged claims from becoming permanent write-offs.
See Where the Effort Actually Lands
A/R Visibility Down to the Collector
ACU-Insight tracks every touchpoint on a claim, so performance is visible at the level decisions get made. Denial rate and collection rate by collector. Workflow queues that route by payer rule and priority. Trending that shows which root causes keep returning. It is built to optimize the software already in place rather than replace it.
Denial Management as a Process, Not a Reaction
At ACU-Serve, denial management runs as a standing process rather than a response to each rejection. Payer follow-up is systematic and timed, appeals are carried to resolution, and denial reasons are trended for root cause. Those findings go back upstream to intake, billing and software configuration, which is where the repeat rate actually falls.
Client Testimonials
“Working with ACU-Serve has been a true partnership from day one. The transition to go-live was smooth and nearly effortless for our billing and posting teams, allowing our remaining billers to redirect their expertise toward audits, coaching intake, and solving internal challenges. In just a few short months, the results speak for themselves: stronger processes, more efficient claims, and meaningful financial improvements, including a reduction in open A/R and a drop in DSO from 57 to 48.”
Scott Maston
CEO
Commonly Asked Questions
What is your approach to accounts receivable (“A/R”) collections?
With our data-driven approach, we don’t just work AR, we incorporate automated, rules-based workflows to ensure team members are focused on the important and time sensitive claims. We ensure claims do not fall through the cracks with accountable, clear performance targets. We continuously identify root cause delays for denials and work upstream with intake, billing and sales to optimize financial performance. ACU-Serve optimizes the entire RCM including your patient management system.
How do you handle denials and payer follow-up?
At ACU-Serve denial management is not just a response but a proactive process. We take a systematic approach to managing denials and ensuring timely, effective follow-up with payers that helps to drive resolution of payment and reduces the potential of future denials through software optimization. We use ACU-Insight to help automate workflow queues and provide trending for root cause analysis to provide feedback and process improvement.
What recovery rates have you achieved for similar clients?
ACU-Serve delivers consistent results by combining payer expertise, specialized workflow and robust technology. Typical recovery rates for insurance collections are 93-95% of collections and open AR over 90 at 15% or less. We do not just focus on recovery but prevent leakage from the start to accelerate cash flow and improve the financial performance over time.
Can you integrate your A/R workflows with our existing software?
Yes, ACU-Serve currently works on more than 20 different software platforms across HME and Infusion.
Get In Touch With Our A/R Collection Experts
Contact us today. Find out how 2500+ companies use ACU-Serve to drive more revenue.