A/R & COLLECTIONS Turn Outstanding A/R Into Revenue.
Aging A/R impacts cash flow and pulls your team away from growth. ACU-Serve works your open A/R from rejection through resolution, backed by specialized expertise, payer relationships, compliance support and technology designed to keep revenue moving.
MORE THAN COLLECTIONSThe Expertise Behind Every Claim.
Working A/R is only part of the equation. ACU-Serve surrounds your collections program with specialized resources that help resolve complex claims, address payer issues and identify opportunities to improve performance.
01
WORK & ESCALATE
Open A/R, rejections and denials are actively worked, with claims requiring additional attention escalated to senior team members for high-touch review and quality assurance.
02
OPTIMIZE
We manage critical system and payer configurations, including price tables, ERA/EFT setup, payer setup, quantity limits and secondary billing codes, to help improve reimbursement workflows.
03
NAVIGATE COMPLEX CLAIMS
Specialized teams provide additional oversight for complex claims, including CRT, while compliance experts support complex medical necessity appeals and conduct quality reviews
04
ADDRESS PAYER ISSUES
Our Payer Relations team works directly with provider representatives to address mass short pays, system edits, fee schedule discrepancies, HCPC changes and contracting issues.
05
IMPROVE PERFORMANCE
We analyze collector payment and denial performance to identify trends and strengthen handling by payer, HCPC code and denial reason.
BUILT TO GET BETTERDon't Just Resolve the Claim. Learn From It.
Every denial, short pay and escalation can reveal an opportunity to improve.
ACU-Serve uses what we’re learning across your A/R to provide feedback, targeted training and operational insights, helping address recurring issues and support stronger clean claim performance.
ACU-Serve uses what we’re learning across your A/R to provide feedback, targeted training and operational insights, helping address recurring issues and support stronger clean claim performance.
More Expertise.Without More Add-On Fees.
Many of the specialized resources supporting your A/R program are included within ACU-Serve’s collection rate, giving you access to capabilities that may carry additional charges with other providers.
- Software Optimization
- Claim Escalation
- Compliance Support
- Payer Relations
- Quality Assurance
- Training
How Much Revenue Is Sitting in Your A/R?
ACU-Serve will help you identify what’s outstanding, what’s getting in the way and where there are opportunities to improve recovery.