Upcoming Events
Navigating HME Industry Policy Changes: A Comprehensive Overview
Presented by ACU-Serve's Noel Neil and Ronda Buhrmester, VGM
Sept 17, 2024 | 2:00 PM Eastern Daylight Time
The industry experts are collaborating once again for this engaging webinar. Join both Ronda Buhrmester with VGM and Noel Neil with ACU-Serve for a comprehensive session on the latest policy updates and the lessons learned. During the webinar, the topics will cover a wide range including recent policy updates to the intricacies to appeal a claim versus resubmission and working with some common denials.
The session will allow for interactive discussions, so come prepared with your questions to make the most of this learning opportunity. Whether you’re new to the industry or looking to update your knowledge, this session will provide valuable takeaways for suppliers in the home medical equipment industry.
Previous Events
Don't Lose Sight of What Matters in ReSupply
Presented by Margaret Lindskog and Kyle Neese, ACU-Serve
Sept 17, 2024 | 2:00 PM Eastern Daylight Time
In this webinar hosted by Laurie Watanabe. the Senior Editor for Mobility Management & HME Business, industry experts Margaret Lindskog and Kyle Neese explore the critical aspects of managing a successful Resupply program, emphasizing the importance of patient care and building trust.
By watching this webinar, you will:
- Understand the importance of patient care and trust in Resupply programs.
- Master the use of key performance indicators (KPIs) for effective benchmarking.
- Successfully identify the Resupply components of a healthy HME.
Compliance Program - Do I Need One?
Presented by Noel Neil, ACU-Serve
July 2024
A Compliance Program is required for DME suppliers who seek reimbursement from Medicare and in some instances Medicaid. Some commercial payers also require a compliance program.
In this presentation, Noel breaks down the suggested elements of a successful and effective Compliance Program. He discusses practical applications and suggestions on how to right-size the Compliance Program to your organization, large or small, because a compliance program is not a “one size fits all.”
Sales and Marketing In DME and HME: What You Need To Know To Stay Out of Legal Trouble
With Guest Speaker, Ann Ford
April 2024
Join Ann Ford, JD, of the Malecki Brooks Ford Law Group, LLC as she discusses what you need to know to see the potential sales and marketing “potholes” in advance, so that you can manage the risk of compliance damage to you and your business.
Diabetes Update: What You Need to Know
With Guest Speaker, Matt Edwards
March 2024
Join Matt Edwards, CEO of GEMCO for an informative and engaging webinar, "Diabetes Update: What You Need to Know," where we delve into the latest advancements, trends, and crucial information surrounding diabetes management with a strong focus on Continuous Glucose Monitoring Systems (CGMs).
Mastering Medicare Documentation Requirements for Power Wheelchairs - Part 2
Presented by Tugba Koca
March 2024
Delve deeper into the complexities of the medical documentation process and Medicare requirements for power wheelchairs in Part 2 of our 2 Part educational webinar series, presented by Tugba Koca, ACU-Serve’s Corporate Training Manager. We will pick up where we left off in Part 1, enriching your understanding and skills. Join us for this essential continuation of our comprehensive guide to mastering the medical documentation process.
Navigating State Advocacy with Medicaid and Managed Care
With Guest Speaker, David Chandler
February 2024
Join AAHomecare's Senior Director of Payer Relations, David Chandler, for this informative webinar where you can hear about successful strategies to improve our industry’s position at the state Medicaid and local level.
Mastering Medicare Documentation Requirements for Power Wheelchairs - Part 1
Presented by Tugba Koca
February 2024
Explore the essentials of the medical documentation process and Medicare requirements for power wheelchairs in this webinar, led by Tugba Koca, the Corporate Training Manager at ACU-Serve. Tugba provides an in-depth introduction to the crucial details necessary for submitting successful and compliant claims. This webinar is ideal for intake and billing team members seeking either an introductory overview or a refresher course. Join us for Part 1 of our informative 2-part series.
Compliance Matters: Understanding, Building, and Monitoring Your Compliance Program
Presented by Noel Neil
January 2024
In our first webinar of the new year, Noel Neil, shares insights on the critical need to have and update your compliance plan, ensuring adherence to the latest requirements. Gain valuable tools and knowledge to help navigate the complex landscape of regulations, keeping your company compliant and ahead of the curve.
Operational Best Practices - Lessons Learned from the Road
With Guest Speaker, Miriam Lieber
November 2023
Join Miriam Lieber, principal consultant with Lieber Consulting, LLC, as she discusses how to improve your operational workflow by staying on top of the trends and patterns of the industry so you can maximize your opportunities for success.
Keeping Medicare Non-Bid, Non-Rural Fee Increase
With Guest Speaker, Ashley Plauché
October 2023
The 32% increase in payment for non-bid non-rural areas expires in January - which will create a ripple effect across other payers whose rates are tied to Medicare. This is a perfect storm for the HME Industry after already seeing a 40% consolidation in unique HME companies over the last 10 years, and it’s imperative that we act now to preserve the HME safety net that millions rely on to maintain their independence at home. In this session, you will learn about the legislation that will prevent these cuts, what you can do to effectively advocate for your business and the people you serve, and how to leverage turnkey resources to make an impact.
Payer Relations in Focus
With Guest Speaker, Laura Williard
September 2023
This session reviews HME payer relations efforts throughout the country and look at trends and opportunities we are seeing as an industry. This session focuses on Commercial, Medicaid, Managed Care, and other non-traditional Medicare payers. The COVID-19 pandemic has presented us with unique challenges as well as the opportunity to shine as an industry. Now is the time to highlight our value to payers and reshape the narrative for HME.
Become a Best Practice Success: KPI's to Fit Your Corporate Strategy
Presented by Sarah Hanna
August 2023
KPI’s are not always a “one size fits all” solution to hitting goals outlined by your company. Metrics used in the industry need to be qualified against your company nuances and reporting differentials. In this presentation, Sarah will discuss the questions you should ask when bringing outside benchmarks into your strategic plan. This webinar provides a framework of areas to evaluate to ensure the metrics chosen are realistic for your business.
Employee Accountability - Make People your Priority
With Guest Speaker, Miriam Lieber
July 2023
From orientation to on boarding, training, retraining and more, how do you know how well your employees are doing? What do you measure and monitor and why? From setting goals and expectations to team building and engagement, retention starts at the outset. In this webinar, discuss how and why employee satisfaction correlates to customer satisfaction. The more content the employee, the more satisfied the customer. This enables the company’s bottom line to flourish.
Payer Engagement Resources
With Guest Speaker, David Chandler
June 2023
Navigating through payer relations with Commercial payers, Medicare Advantage plans, and Managed Medicaid plans can be challenging for HME suppliers. Preparing yourself with information is always the first step prior to scheduling any meetings with these plans. AAHomecare has collected resources and talking points to use in your discussions with these payers. This session reviews tools and resources available to assist in your payer engagement.
What DME Suppliers Must Know Before Billing Medicare for DMEPOS for Hospice Patients
Presented by Noel Neil
May 2023
According to a report published by the OIG in November 2021, Medicare improperly paid suppliers an estimated $117 million over 4 years for Durable Medical Equipment, Prosthetics, Orthotics, and Supplies provided to hospice beneficiaries. Join Noel Neil, ACU-Serve's Vice President of Auditing and Corporate Compliance, as he breaks down the report. The presentation focuses on the OIG’s findings, their recommendations, CMS’s response, the correct application of the GW modifier and potential implications of inappropriately applying the GW modifier according to the report. The presentation also covers current Medicare activities and steps providers should take to mitigate their risk if they decide to bill with the GW modifier.