Webinars

As a leader in the HME/DME community, ACU-Serve is committed to using our resources to share the latest educational information and industry updates with the HME provider community.

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Upcoming Events

July Webinar-Compliance

Compliance Program - Do I Need One?

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Presented by Noel Neil, ACU-Serve

July 25, 2024 | 2:00 PM Eastern Daylight Time

A Compliance Program is required for DME suppliers who seek reimbursement from Medicare and in some instances Medicaid. Some commercial payers also require a compliance program.

In this presentation, Noel will break down the suggested elements of a successful and effective Compliance Program.

Previous Events

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Sales and Marketing In DME and HME: What You Need To Know To Stay Out of Legal Trouble

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With Guest Speaker, Ann Ford

April 2024

Join Ann Ford, JD, of the Malecki Brooks Ford Law Group, LLC as she discusses what you need to know to see the potential sales and marketing “potholes” in advance, so that you can manage the risk of compliance damage to you and your business.

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Diabetes Update: What You Need to Know

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With Guest Speaker, Matt Edwards

March 2024

Join Matt Edwards, CEO of GEMCO for an informative and engaging webinar, "Diabetes Update: What You Need to Know," where we delve into the latest advancements, trends, and crucial information surrounding diabetes management with a strong focus on Continuous Glucose Monitoring Systems (CGMs).

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Mastering Medicare Documentation Requirements for Power Wheelchairs - Part 2

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Presented by Tugba Koca

March 2024

Delve deeper into the complexities of the medical documentation process and Medicare requirements for power wheelchairs in Part 2 of our 2 Part educational webinar series, presented by Tugba Koca, ACU-Serve’s Corporate Training Manager. We will pick up where we left off in Part 1, enriching your understanding and skills. Join us for this essential continuation of our comprehensive guide to mastering the medical documentation process.

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Navigating State Advocacy with Medicaid and Managed Care

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With Guest Speaker, David Chandler

February 2024

Join AAHomecare's Senior Director of Payer Relations, David Chandler, for this informative webinar where you can hear about successful  strategies to improve our industry’s position at the state Medicaid and local level.

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Mastering Medicare Documentation Requirements for Power Wheelchairs - Part 1

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Presented by Tugba Koca

February 2024

Explore the essentials of the medical documentation process and Medicare requirements for power wheelchairs in this webinar, led by Tugba Koca, the Corporate Training Manager at ACU-Serve. Tugba provides an in-depth introduction to the crucial details necessary for submitting successful and compliant claims. This webinar is ideal for intake and billing team members seeking either an introductory overview or a refresher course. Join us for Part 1 of our informative 2-part series.

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Compliance Matters: Understanding, Building, and Monitoring Your Compliance Program

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Presented by Noel Neil

January 2024

In our first webinar of the new year, Noel Neil, shares insights on the critical need to have and update your compliance plan, ensuring adherence to the latest requirements.  Gain valuable tools and knowledge to help navigate the complex landscape of regulations, keeping your company compliant and ahead of the curve.

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Operational Best Practices - Lessons Learned from the Road

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With Guest Speaker, Miriam Lieber

November 2023

Join Miriam Lieber, principal consultant with Lieber Consulting, LLC, as she discusses how to improve your operational workflow by staying on top of the trends and patterns of the industry so you can maximize your opportunities for success.

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Keeping Medicare Non-Bid, Non-Rural Fee Increase

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With Guest Speaker, Ashley Plauché

October 2023

The 32% increase in payment for non-bid non-rural areas expires in January - which will create a ripple effect across other payers whose rates are tied to Medicare. This is a perfect storm for the HME Industry after already seeing a 40% consolidation in unique HME companies over the last 10 years, and it’s imperative that we act now to preserve the HME safety net that millions rely on to maintain their independence at home. In this session, you will learn about the legislation that will prevent these cuts, what you can do to effectively advocate for your business and the people you serve, and how to leverage turnkey resources to make an impact.

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Payer Relations in Focus

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With Guest Speaker, Laura Williard

September 2023

This session reviews HME payer relations efforts throughout the country and look at trends and opportunities we are seeing as an industry. This session focuses on Commercial, Medicaid, Managed Care, and other non-traditional Medicare payers. The COVID-19 pandemic has presented us with unique challenges as well as the opportunity to shine as an industry. Now is the time to highlight our value to payers and reshape the narrative for HME.

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Become a Best Practice Success: KPI's to Fit Your Corporate Strategy​

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Presented by Sarah Hanna

August 2023

KPI’s are not always a “one size fits all” solution to hitting goals outlined by your company. Metrics used in the industry need to be qualified against your company nuances and reporting differentials. In this presentation, Sarah will discuss the questions you should ask when bringing outside benchmarks into your strategic plan. This webinar provides a framework of areas to evaluate to ensure the metrics chosen are realistic for your business.

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Employee Accountability - Make People your Priority

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With Guest Speaker, Miriam Lieber

July 2023

From orientation to on boarding, training, retraining and more, how do you know how well your employees are doing? What do you measure and monitor and why? From setting goals and expectations to team building and engagement, retention starts at the outset. In this webinar, discuss how and why employee satisfaction correlates to customer satisfaction. The more content the employee, the more satisfied the customer. This enables the company’s bottom line to flourish.

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Payer Engagement Resources

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With Guest Speaker, David Chandler

June 2023

Navigating through payer relations with Commercial payers, Medicare Advantage plans, and Managed Medicaid plans can be challenging for HME suppliers. Preparing yourself with information is always the first step prior to scheduling any meetings with these plans. AAHomecare has collected resources and talking points to use in your discussions with these payers. This session reviews tools and resources available to assist in your payer engagement.

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What DME Suppliers Must Know Before Billing Medicare for DMEPOS for Hospice Patients

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Presented by Noel Neil

May 2023

According to a report published by the OIG in November 2021, Medicare improperly paid suppliers an estimated $117 million over 4 years for Durable Medical Equipment, Prosthetics, Orthotics, and Supplies provided to hospice beneficiaries. Join Noel Neil, ACU-Serve's Vice President of Auditing and Corporate Compliance, as he breaks down the report. The presentation focuses on the OIG’s findings, their recommendations, CMS’s response, the correct application of the GW modifier and potential implications of inappropriately applying the GW modifier according to the report. The presentation also covers current Medicare activities and steps providers should take to mitigate their risk if they decide to bill with the GW modifier.