ACU-Serve's Compliance Corner
At ACU-Serve, Compliance Matters! It is a cornerstone of our operations. We are committed to maintaining the highest compliance standards in every aspect of our work.
At ACU-Serve, our unwavering dedication to compliance and quality is the foundation of the trust and confidence our clients place in us.
By prioritizing these principles, we deliver exceptional service while setting benchmarks of excellence in the industry.
Our Approach
Our approach to compliance is proactive and innovative. We continuously seek new ways to strengthen and enhance our internal compliance culture and programs. Our team goes beyond merely meeting regulatory requirements; we foster a mindset where compliance is integral to everything we do.
Quality
Quality is intrinsically linked to compliance at ACU-Serve. We challenge ourselves to consistently raise the bar through meticulous attention to detail and rigorous quality assurance processes. We aim to exceed industry standards, making quality a commitment we uphold in every facet of our service delivery.
Dedicated Team
Our dedicated team of clinical and non-clinical auditors plays a crucial role in maintaining these high standards. They meticulously audit our Intake Department to ensure that all processes and procedures not only meet but exceed our client’s expectations. Additionally, they provide essential support to our clients through external audit defense and appeals, offering their expertise when it is needed most.
Billing Instruction for Prefabricated Braces Without an OTS code
Over the years there have been many changes to the HCPCS coding for orthoses. With the most recent overall CMS established two L code sets; Prefabricated and Custom Fabricated. A prefabricated orthosis may be considered an off the shelf (OTS) or a custom fitted device that may be trimmed, bent, molded (with or without heat),…
New HCPCS Codes for Wheelchair Accessories Effective April 1, 2025
COMPLIANCE CORNER UPDATE The Pricing Data Analysis and Coding Contractor (PDAC), Palmetto GBA, submitted a request to revise HCPCS Level II code E1028 and establish three new HCPCS Level II codes to further identify wheelchair mounting hardware accessories. Palmetto GBA further requested HCPCS Level II code E1028 be revised to account for any type of…
OIG Oxygen Audit Updates
In October 2024, the OIG announced a new oxygen audit titled “Medicare Payments to Suppliers for Oxygen and Oxygen Equipment.” According to the OIG, “For calendar year 2023, Medicare paid more than $674 million for oxygen and oxygen equipment. CMS has consistently identified high rates of improper payment for oxygen and oxygen equipment through its…
National Provider Enrollment (NPE) Contractors Resumes Supplier Revalidation
Please be advised that the National Provider Enrollment (NPE) contractors, Novitas Solutions and Palmetto GBA, mailed out revalidation notices at the end of March 2025, and due on June 30, 2025. This is consistent with the 90-day advance notice NPEs are required to provide to suppliers. If you fail to submit their revalidation request timely,…
Tis the Season to Update Your Medicare Participation Status
It is the time of the year when the National Provider Enrollment (NPE) Contractors will start mailing letters or post cards to all suppliers, notifying you of your ability to change your participation status with Medicare. This is an important reminder to suppliers to ensure their mailing address is updated in PECOS. A returned mail…