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Compliance Corner

At ACU-Serve, Compliance Matters! It is a cornerstone of our operations. We are committed to maintaining the highest compliance standards in every aspect of our work.

At ACU-Serve, our unwavering dedication to compliance and quality is the foundation of the trust and confidence our clients place in us.

By prioritizing these principles, we deliver exceptional service while setting benchmarks of excellence in the industry.

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Our Approach

Our approach to compliance is proactive and innovative. We continuously seek new ways to strengthen and enhance our internal compliance culture and programs. Our team goes beyond merely meeting regulatory requirements; we foster a mindset where compliance is integral to everything we do.

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Quality

Quality is intrinsically linked to compliance at ACU-Serve. We challenge ourselves to consistently raise the bar through meticulous attention to detail and rigorous quality assurance processes. We aim to exceed industry standards, making quality a commitment we uphold in every facet of our service delivery.

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Dedicated Team

Our dedicated team of clinical and non-clinical auditors plays a crucial role in maintaining these high standards. They meticulously audit our Intake Department to ensure that all processes and procedures not only meet but exceed our client’s expectations. Additionally, they provide essential support to our clients through external audit defense and appeals, offering their expertise when it is needed most.

Failing to Collect Medicare Copay, Coinsurance and/or Deductible may be a Violation of Federal Laws

Do you know failing to collect or failing to document a “reasonable collection effort” to collect the Medicare deductible, and/or coinsurance may violate Federal Anti-Kickback Statue (AKS), Beneficiary (Patient) Inducement Statute and False Claim Act (FCA)? According to Chapter 23 of the Claims Processing Manual section 80.8.1 (CPM), “Physicians or suppliers who routinely waive the…

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Medicare recently updated the refill request requirements with an effective date of January 01, 2024

Medicare recently updated the refill request requirements with an effective date of January 01, 2024. All the applicable local coverage determinations (LCDs) have been updated to reflect the below: For DMEPOS items and supplies provided on a recurring basis, billing must be based on prospective, not retrospective use. For DMEPOS products that are supplied as…

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CMS Announced Data Breach

On July 28, 2023, CMS announced their response to a data breach at one of their contractors.

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