Intake

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      STREAMLINING HEALTHCARE INTAKE

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    STREAMLINING HEALTHCARE INTAKE

At ACU-Serve, we understand the importance of efficiency when streamlining processes to ensure seamless patient care.

Our intake process is designed with a strategic process, offering healthcare providers a hassle-free solution—and a dedicated phone line for you—to manage orders, documentation, and insurance eligibility.

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Our guarantees:

Customization:

Tailored Standard Operating Procedures (SOPs) ensure personalized interactions to meet individual client needs.


Automated Communication:

Outbound calls and texts keep patients informed throughout the process, from pending orders to insurance terminations and physician appointments.

Streamlined Handling:

ACU-Serve manages discharge orders, equipment delivery, and patient billing inquiries, providing expert care for healthcare providers.

Order Processing: Efficiently process incoming orders and notify physicians and patients upon receipt.

Documentation Retrieval: Obtain compliance documentation, PAR/CMN, and insurance eligibility requirements.

New 5-Year RUL Patients: Facilitate pre and post-pay audit submissions.

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Enhanced Patient Experience:

Deliver exceptional care by ensuring seamless intake processes and clear communication channels.

Customization:

Tailored Standard Operating Procedures (SOPs) ensure personalized interactions to meet individual client needs.

Automated Communication:

Outbound calls and texts keep patients informed throughout the process, from pending orders to insurance terminations and physician appointments.

Streamlined Handling:

ACU-Serve manages discharge orders, equipment delivery, and patient billing inquiries, providing expert care for healthcare providers.

Order Processing: Efficiently process incoming orders and notify physicians and patients upon receipt.

Documentation Retrieval: Obtain compliance documentation, PAR/CMN, and insurance eligibility requirements.

New 5-Year RUL Patients: Facilitate pre and post-pay audit submissions.

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Enhanced Patient Experience:

Deliver exceptional care by ensuring seamless intake processes and clear communication channels.

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ACU-Insight

ACU-Serve is powered by ACU-Insight, a robust business analytics tool developed by ACU-Serve to accommodate a client base that uses a variety of software platforms. ACU-Insight optimizes the software is already being used by our clients.

ACU-Insight Features

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    Customizable view tailored to the User

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    Payer Trending

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    Top Patient count and $$ amount

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    Consistent feedback to help streamline intake processes

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    Tracking and Trending of standardized Action and Reason codes

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    Customizable AR reporting

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    Easy change control tracking

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    Employee effectiveness tracking

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    Invoice level reporting down to the Line Item/HCPC detail

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    Data mining / Business analytics with limited impact on current business operations

With ACU-Serve, healthcare intake is simple. Trust us to streamline your processes, so you can focus on what you do best - providing exceptional care to those who need it most.