Revenue Cycle Management Minimize Denials. Maximize Cash Flow. Focus on Patient Care.

ACU-Serve is an end-to-end RCM company offering intake, billing/confirmation, held billing, collections, cash posting, compliance, and auditing for their HME and Infusion divisions.

• ACU-Insight is a suite of systems that are highly configurable to align with operational needs and client requirements.
• Claims – Tailored workflow for insurance collections, held billing, with logic built around payer guidelines and client-specific needs. It allows for intelligent routing of tasks, claims, and orders based on the team’s skillset, priority and workload. It also allows for a centralized place to track work history and payer responses, so the teams have complete context for every account.
• QuickSight – A cloud-based business intelligence tool that provides end users with a myriad of robust reports for data analysis and root cause analysis. It also provides executive dashboards for financial performance identifying month-over-month DSOs (Days Sales Outstanding), denial rates, AR over 90, payment trending, clean claim rate (CCR), and overall performance of payer and products.
• Smartsheet – A cloud-based collaboration tool to help plan and track high level information on clients in one centralized place.  (we do not speak about smartsheet outwardlyf

Clean claim rate is driven by a highly educated and informed intake team who understands the necessity of entering accurate and complete patient demographics, insurance coverage, payer requirements to include authorization protocol, documentation requirements, and supply coverage limits. When Intake is informed downstream denials and rework is reduced resulting in a higher CCR.

ACU-Serve works all insurance payers. We support Brightree, Bonafide, Caretend, CPR+, Niko, Team DME, Tebra, Weinfuse, R2, Optml, Fusebox, Advanced MD, Nymbl, Atlas, Noble House, HDMS, Computers Unlimited and several others.

ACU-Serve leverages QuickSight to deliver high level operational and financial reporting. The platform empowers users with visibility into their KPIs while offering the ability to drill down into claim-level detail as well as root cause analysis. ACU-Serve ensures through robust reporting transparency, accountability and performance optimization.

ACU-Serve is a strategic partner to their clients, not just a vendor. Far beyond transactional services, we align each client’s business goals to deliver measurable outcomes, drive efficiency and support the long-term financial health. ACU-Insight allows us to provide advanced analytics and root cause reporting through dedicated and specialized teams. We believe in a client-centric partnership to understand their operations, payer mix, product mix, and internal workflows. What makes us different is we measure our success by our client’s success.