Turning Resupply Challenges for HME Providers into Wins

When patients eventually run out of medical supplies, how do they ensure continued care?

Here is where HME providers like you come in. Resupply operations are critical to patient care and revenue generation since they ensure patients have the equipment they need when needed. That said, resupply is not without difficulties—adherence, patient engagement, and revenue leakage, to name a few.

ACU-Serve can help you turn these challenges into opportunities. Let’s discuss some pressing resupply challenges for HME providers and how to overcome them.

Common HME Resupply Challenges

Resupply challenges for HME providers can create obstacles. Understanding them is essential to overcoming them and keeping a steady supply available for every customer.

Low Patient Engagement and Retention

It’s often challenging to keep patients in the resupply process. You might struggle to ensure they order on time, leading to inadequate continuity of care, especially if their condition requires constant use of their supplies. What’s more, low retention results in lost revenue on your end.

Keeping patients engaged, such as through multimodal reminders, will help maintain consistent resupply and ensure a steady revenue stream for your business.

Adherence and Documentation Issues

Like most fields in healthcare, maintaining regulatory adherence in the HME space is also challenging. You must adhere to strict documentation rules at all times to avoid denials due to errors and inaccuracies, which could lead to payment delays.

Moreover, despite the prevalence of automation, many organizations still use inefficient, manual processes that make documentation vulnerable to human errors.

Operational Inefficiencies

Outdated systems and manual operations are prone to mistakes. They often result in inaccuracies and miscommunication, which slow down your entire process. Time is money, and these inefficiencies will cost you a lot over time. This challenge necessitates optimized workflows that will improve patient satisfaction and profitability.

Strategies to Overcome HME Resupply Challenges

Overcoming resupply challenges means implementing these tried-and-tested strategies to mitigate them effectively. 

Leveraging Technology for Automation

Manual tasks are time- and resource-intensive, so consider integrating technology into your billing system to simplify them. You could implement automation to streamline tasks like order processing and adherence management and effectively accelerate the resupply cycle. 

More specifically, automated platforms like ACU-Serve’s proprietary ACU-Insight can help you improve adherence and track orders in real time, making resupplying much more seamless.

Personalized Patient Outreach Programs

Don’t settle for templated reminders and outreach. Remember, 75% of patients want a more personalized healthcare experience, so tailor your communication to each customer to make their experience more engaging. 

Leveraging live calls ensures that messages are personalized, allowing you to verify key details like their last visit, current doctor, existing supplies, and updated insurance. Besides preventing documentation issues, this level of human touch reassures patients that their needs are being met with care.

Data-Driven Insights for Efficient Resupply Management

A significant part of the resupply process deals with data, making analytics critical to improving resupply workflows. It can help you understand your business better and thus make better-informed decisions about inventory management and predict when orders are due. In turn, your resupply cycle becomes more seamless, with minimal waste and better efficiency.

How ACU-Serve Turns Challenges into Wins for HME Healthcare Providers

You don’t have to implement these HME provider resupply strategies alone—we’re here to help. ACU-Serve has over 30 years of experience in healthcare, successfully processing over $1 billion annually. We channel this expertise into the technology and solutions we offer to refine your resupply processes for the long term.

End-to-End Resupply Management

Trust us to handle all aspects of your resupply process, from initial patient engagement to final order fulfillment. Our solutions offer comprehensive, industry-leading management to ensure your operational efficiency, minimize errors, and keep your patients satisfied.

Live Call Expertise

We give every patient interaction a personal touch. ACU-Serve’s live call infrastructure boosts reach and engagement rates by keeping patients on track with their resupply orders, considerably improving retention rates.

Beyond reminders, our live calls focus on patient education, ensuring they understand their supply needs, insurance coverage, reorder schedules, and more. This proactive approach drives more consistent, full orders, leading to a better bottom line.

Patient-Centric Care

Another way we keep patients engaged is by keeping them at the center of our solutions, which includes education and empowerment. We want to ensure they understand their replacement cycles and feel supported throughout their care journey so that they’re more comfortable reordering their medical needs.

Increase Retention Rates

ACU-Serve implements multichannel communication strategies to help keep patients actively participating in the resupply cycle. Our team is highly trained and well-versed in providing first-level clinical assistance, helping to alleviate the strain on internal clinicians so they can focus on growing the business.

This has enabled us to recover 10% or more of patients who would’ve otherwise attrite, ensuring patient continuity. Ultimately, our solutions can help you deliver higher-value orders with more items per order, significantly improving your bottom line.

Reinforce Your Resupply Operations with ACU-Serve

Thankfully, the right strategies can address these resupply challenges for HME providers—engagement, adherence, or efficiency issues, whatever they are. Even better, ACU-Serve will help you overcome these obstacles and turn them into opportunities for growth and improved patient care. 

Let’s work together to optimize your resupply operations and achieve better financial and operational results! Contact us today to get started.