About Us
Your true strategic partner since 1993, offering end-to-end revenue cycle solutions.
Our History
ACU-Serve is an end-to-end revenue cycle management company offering solutions from intake through cash posting. For over 30 years, we have been a strategic business partner for HME providers across the United States.
We have more than 200 US based employees combined with 600+ offshore resources, allowing ACU-Serve to offer a cost-effective full-service solution. Our team processes in excess of $1B annually through our proprietary software, ACU-Insight.
Our Leadership Team
Jim Knight
Partner and C.E.O.
Jim has an accounting background and has performed implementation, consulting and training on home medical equipment software, as well as manufacturing and distribution accounting software. He has been in the home health care field for over 25 years and currently manages over 100 people. As the C.E.O., Jim has incorporated policies, procedures and technology to motivate and manage hundreds of people. He has also conducted several courses at software user conferences and state association meetings.
Amie Barone
Chief Operating Officer
Amie joined the ACU-Serve team in 2006. In her current role, she provides direction to the A/R, quality assurance, documentation retrieval, order confirmation/transmitting, and cash posting departments, as well as our satellite offices. In addition to operations, Amie leads the client services team in finding new ways to support our clients to collect more, faster.
Margie Hopkins
Chief Financial Officer
Margie joined the ACU-Serve team in January 2024 and leads the financial operations of the organization including treasury, contracting, financial planning and analysis, controllership and audit. She brings with her over 20 years as a financial and operational executive and thought leader in publicly held and equity-backed healthcare services organizations. Margie is a Certified Public Accountant (Inactive) and holds a B.S in Accounting from The Pennsylvania
State University.
Noel Neil
Chief Compliance Officer
Noel joined the ACU-Serve team in 2021. He has over 16 years’ experience in the DME industry working in Intake, Billing and Compliance Departments. He brings to the team years of experience in audit defense. He represents multiple suppliers in practically all types of Medicare audits from initial request all the way to the Administrative Law Judge (ALJ) and in some cases the Depart of Appeals Board (DAB). In his current role, Noel is responsible for implementing and monitoring of the company’s corporate compliance program. He also oversees our Internal Audit Department.
Noel serves on the Medicare Provider Outreach and Education Advisory Groups for Jurisdictions A, C and D, the MYCGS Advisory Group and the Medicare Jurisdictions B and D Councils. He speaks at Medtrade and various state associations on topic related to Medicare reimbursement and audit and appeal strategies
Noel received a Juris Masters (JM) Law Degree, from Florida State University College of Law, with concentration in Health Care Regulation. Noel is also a Board of Certification/Accreditation (BOC), Certified Durable Medical Equipment Specialist (CDME) and a subject matter expert (SME) for the 2021 – 2022 revision of the CDME exam.
Noel enjoys interacting with suppliers and breaking down seemingly complex policies in simpler terms most suppliers can relate to.
James Dragatsis
President of Resupply
Jim joined the ACU-Serve team in March 2024 as the President of Resupply when ACU-Serve acquired Beyond HME, a company he founded.
Jim’s tenure in the HME industry spans over two decades from being the COO of a large HME in Chicago to founding AllCall Connect in 2013. Jim successfully grew AllCall Connect to manage over a half million patients and sold to Brightree in 2017. He continued to serve as the President of AllCall / Brightree Live Call for four years before retiring at the end of 2021.
Margaret Lindskog
Executive VP of Resupply
Margaret joined the ACU-Serve team in March 2024 as the Executive Vice President of Resupply when ACU-Serve acquired Beyond HME. Margaret had served as Beyond HME's Chief Operating Officer and Partner since August 2023.
Lindskog joined Jim Dragatsis in founding AllCall Connect In 2013. As director of operations, she managed more than 500,000 patients and oversaw 200+ employees. After AllCall Connect was acquired by ResMed/Brightree in 2017, she remained in her role leading all call center operations across the US and Canada. In 2021 Margaret was promoted to senior director of resupply customer success, taking three different customer success teams within Brightree under her leadership to form one cohesive team. In this position, her team managed more than 400 HME clients, encompassing customer success of both resupply software and SAAS divisions.
Heather Randel
VP of Operations, Infusion Division
Heather Randel is a results-driven healthcare executive specializing in revenue cycle management with over 10 years of experience. She has a proven track record of optimizing revenue streams and reducing operational costs for healthcare organizations. Heather's expertise spans from billing, coding, reimbursement strategies, compliance, intake processes, and has successfully led teams in implementing efficient revenue cycle processes. Her strategic insights and commitment to continuous improvement have consistently delivered measurable financial outcomes.
John Stalnaker
VP of Business Development
John joined the ACU-Serve team in 2010. He is responsible for all sales and marketing activity including participation in various industry trade shows.
Kyle Neese
Sr Account Executive
Kyle joined the ACU-Serve team in 2024 as a Senior Account Executive. He has over eight years of industry experience at both React Health & Brightree focusing on PAP Resupply growth for clients across the United States. Kyle has a deep knowledge of the respiratory care, with a patient-centric mindset. He's passionate about fostering the growth of both current and future partnerships with the best clients in the industry.
Kyle lives in downtown Chicago with his fiancé, Mikayla, and dog, Sadie. He's a huge Chicago Sports fan and a self-proclaimed foodie.
Brooke Renn
Sales Executive
Brooke joined the ACU-Serve team in 2023 as a Sales Executive. She has over eight years of industry experience from an accreditation background with Accreditation Commission for Health Care, Inc. (ACHC) focusing on accreditation needs and growth for customers and partners across the continuum of care from all the United States and Internationally. Brooke has a deep knowledge of accreditation, along with the needs of customers within our industry, with a patient-centric mindset.
Brooke has a proven track record in successful development and implementation of efficient and effective business relationships. She is passionate about fostering the growth and success of both current and future partnerships with the best clients in the industry.
Dena Schwerdt
VP of Payer Relations
Dena utilizes technology and analyzes data to maximize reimbursement for providers. She performs contract analysis to identify short payments and erroneous denials from insurance carriers and communicates with Commercial, Medicaid and Managed Care Plans on code editing issues. She works with billing, posting and A/R team to identify payer trends and prevent errors at root cause. Dena proactively identifies issues surrounding reimbursement of CRT claims and provides education to payers on appropriate billing guidelines. She monitors and evaluates current reimbursement policies and ensures that legislative and regulatory changes impacting medical billing are anticipated and communicated to clients and A/R Teams.
With over 20 years in DME billing and collections; she excels in her work with payers regarding reimbursement to the provider and settlement of patient accounts.
Jennifer Sylvester
VP of Ancillary Services
Jennifer joined ACU-Serve in 2020. She has over 20 years’ experience in the DME industry creating shareholder value, improving operations, and driving businesses towards success. Jennifer leverages cross functional management experience and industry knowledge to optimize healthcare functions including fiscal management and operational efficiency.
As the Director of Revenue Recovery, Jennifer works directly with clients to reduce their held AR by providing proactive solutions and system optimization.
Heather DeSimone
Director of Human Resources
Heather joined the ACU-Serve team in 2012. She has over 11 years of experience working in the Medical Billing field, gaining experience as a Medicaid AR worker before moving into her current position managing the Medicare, Medicaid, and Commercial insurance AR staff.
Heather received her Bachelor of Science degree in Business Management from DeVry University.
Megan Dixon
Director of Intake Services
Megan joined the ACU-Serve team in 2019. In her current role with ACU-Serve, she provides direction and oversight of our Intake Services Department.
With over 15 years of experience in the DME industry, Megan brings with her a wealth of knowledge that was gained by working in all aspects of the DME field, from filing records to managing the overall operations. Her hands on experience gives her the advantage of knowing the inner-workings in each department and with this knowledge she has been able to streamline workflow efficiency, making ACU-Serve Intake the best in the industry.
As Director of Intake, Megan also works directly with our clients to ensure constant communication and support to meet their evolving growth and needs. Since joining ACU-Serve Megan, along with her remarkable team, continue to grow the Intake division.
Yvette Nugent
Client Service Executive/ Director of Compliance
Yvette joined the ACU-Serve team in 2014. She has over 28 years experience in the DME industry, providing a comprehensive knowledge of healthcare reimbursement operations, data quality, process management, and compliance and she is one who demonstrates an expertise in problem solving. Yvette has a proven track record in successful development and implementation of efficient and effective business processes, which resulted in positive overall operational objectives and quality control.
Yvette received her Bachelor of Science degree in Marketing and Management with a minor in Accounting from Shippensburg State University.
She is a member of the POA advisory committee for Region A and also a long-standing member of the Pennsylvania Medical Suppliers Association.