HME/DME Revenue Cycle ManagementExpertise That Moves Your Revenue Cycle Forward
Slow reimbursement. Rework that keeps circling back. For more than 30 years, HME/DME providers have relied on ACU-Serve to solve it, with deep HME expertise, technology, and scalable support.
30+ Years of Proven HME/DME Success
HME/DME is where ACU-Serve started. With 30+ years of expertise, we know the payer requirements, documentation challenges, operational pressures, and constant changes your teams manage every day. Our software-agnostic approach works inside the systems you already use, and our support scales as your volume grows.
What Makes ACU-Serve Different?
Fix Problems at the Source
We don't just work the claim in front of us. We look upstream to understand why revenue is getting held up, address it at the source, and help prevent the same problem from happening again.
Human Expertise + Smarter Technology
Automation and AI can speed up work. Experienced people know when something doesn't look right. We bring both together to keep work moving and uncover what technology alone can miss.
Built Around How You Already Work
ACU-Serve works within your technology, workflows, and team structure, not a one-size-fits-all model, supporting one part of your operation or several, from front-end processes to outstanding A/R.
Support Across Your Revenue Cycle
Strong intake, accurate documentation, and payer-aligned workflows help prevent downstream delays and denials. ACU-Serve helps connect intake, billing, A/R and collections, revenue management, and Resupply into a more consistent revenue cycle.
Intake
Billing
Collections
Resupply
See What’s Working. See What’s Not.
Revenue Cycle Visibility for HME/DME Providers
Compliance Built Into the Way You Work.
- 9Identify
- 9Review
- 9Correct
- 9Prepare
Results Matter
%
Collection % in the 93% range
%
77% Clean Claim Rate or Above
%
90+ A/R less than 15%
Trusted by Healthcare Providers Nationwide
“ACU-Serve has been a true partner from day one. They’re proactive, accountable, and communicate in a way that makes everything easier for our team. The trust they’ve built with us has been invaluable, unlike past vendors, we know issues will be addressed quickly and effectively. Working with them has given us confidence and peace of mind.”
Kate Mutibura / Director of Revenue Cycle Management
“Working with ACU-Serve has been a true partnership from day one. The transition to go-live was smooth and nearly effortless for our billing and posting teams, allowing our remaining billers to redirect their expertise toward audits, coaching intake, and solving internal challenges. In just a few short months, the results speak for themselves: stronger processes, more efficient claims, and meaningful financial improvements, including a reduction in open A/R and a drop in DSO from 57 to 48.”
Scott Maston / CEO
“Partnering with ACU-Serve has completely changed the way we manage our A/R. We thought we were doing pretty well, but they took our collection rates from the high 80s to consistently above 90% – adding sophistication, spotting trends, and helping us scale faster. When Ohio Medicaid rolled out its new system, we would not have been able to maintain cash flow without their support and resources. Clay and Season treat us like we’re their only client, always responsive and dedicated. With ACU-Serve, we have a true partner who consistently delivers results and peace of mind.”
Anthony LaCute / President & CEO
“We are so excited to be aligned with ACU-Serve and to see growth in every aspect of our business. Your team has been amazing, and now more than ever, we know we made the right decision to outsource with ACU-Serve!”
Jon Novak / President & CEO
Built for HME. Ready for What’s Next.
Bring us the challenge. ACU-Serve brings the experience, technology, and people to help keep your operation moving.