Learn From the Experts
On-demand webinars featuring practical insights on revenue cycle performance, compliance, technology, and the issues shaping healthcare today.
Featured Webinar
Clinical and Intake Best Practices: Optimizing Reimbursement
May 19, 2026
In this webinar, hosted by Mobility Management and sponsored by ACU-Serve, Tugba Koca and Dena Schwerdt discuss the best ways to manage clinical intake processes, with the goals of improving reimbursement results while remaining compliant with payer policies.
Previous Webinars
Go to WebinarConsolidated Billing Part 2: SNF & DMEPOS
The Consolidated Billing Part 2: SNF & DMEPOS webinar is designed to help suppliers decode the rules, understand the root causes of denials, and take control of the billing process.
This webinar walks through the essentials, including:
- how SNF Consolidated Billing works,
- what Medicare pays directly to the facility,
- how to identify exclusions that keep certain services billable to the supplier,
- understanding of SNF coverage rules,
eligibility requirements, - benefit periods and service exclusions
Beyond the Script: Redefining Resupply for Retention, Revenue, and Results
This webinar explores how leading providers are going beyond transactional models to create sustainable growth through smarter systems, patient-first engagement, and measurable outcomes.
Whether you’re looking to scale your program, reduce attrition, or optimize performance, this is a conversation you don’t want to miss.
Go to WebinarConnected for Success: How Effective Communication Drives Resupply Growth and Efficiency
Uncover how powerful two-way communication can transform your resupply programs. Tap into expert strategies to maximize your software investments and shift your focus from mere compliance to fostering long-term patient retention. Walk away with actionable insights to elevate program performance, simplify workflows, and deliver exceptional patient outcomes.
Achieving Audit Success Through Effective Intake Solutions
Noel Neil and Jennifer Sylvester present an engaging webinar exploring how robust intake solutions can drive successful outcomes in Medicare TPE audits.
In this webinar, you will gain:
- A comprehensive understanding of Medicare’s TPE audit process, including insights from a nationwide pilot program.
- Awareness of the risks tied to unsuccessful outcomes in initial and subsequent audit rounds.
- Practical strategies for creating and managing an employee education program to improve audit outcomes.
Don't Lose Sight of What Matters in ReSupply
In this webinar hosted by Laurie Watanabe. the Senior Editor for Mobility Management & HME Business, industry experts Margaret Lindskog and Kyle Neese explore the critical aspects of managing a successful Resupply program, emphasizing the importance of patient care and building trust.
By watching this webinar, you will:
- Understand the importance of patient care and trust in Resupply programs.
- Master the use of key performance indicators (KPIs) for effective benchmarking.
- Successfully identify the Resupply components of a healthy HME.
Sales and Marketing In DME and HME: What You Need To Know To Stay Out of Legal Trouble
Join Ann Ford, JD, of the Malecki Brooks Ford Law Group, LLC as she discusses what you need to know to see the potential sales and marketing “potholes” in advance, so that you can manage the risk of compliance damage to you and your business.
Mastering Medicare Documentation Requirements for Power Wheelchairs - Part 2
Delve deeper into the complexities of the medical documentation process and Medicare requirements for power wheelchairs in Part 2 of our 2 Part educational webinar series, presented by Tugba Koca, ACU-Serve’s Corporate Training Manager. We will pick up where we left off in Part 1, enriching your understanding and skills. Join us for this essential continuation of our comprehensive guide to mastering the medical documentation process.
Mastering Medicare Documentation Requirements for Power Wheelchairs - Part 1
Explore the essentials of the medical documentation process and Medicare requirements for power wheelchairs in this webinar, led by Tugba Koca, the Corporate Training Manager at ACU-Serve. Tugba provides an in-depth introduction to the crucial details necessary for submitting successful and compliant claims. This webinar is ideal for intake and billing team members seeking either an introductory overview or a refresher course. Join us for Part 1 of our informative 2-part series.
Operational Best Practices - Lessons Learned from the Road
Join Miriam Lieber, principal consultant with Lieber Consulting, LLC, as she discusses how to improve your operational workflow by staying on top of the trends and patterns of the industry so you can maximize your opportunities for success.
Payer Relations in Focus
This session reviews HME payer relations efforts throughout the country and look at trends and opportunities we are seeing as an industry. This session focuses on Commercial, Medicaid, Managed Care, and other non-traditional Medicare payers. The COVID-19 pandemic has presented us with unique challenges as well as the opportunity to shine as an industry. Now is the time to highlight our value to payers and reshape the narrative for HME.
Employee Accountability - Make People your Priority
From orientation to on boarding, training, retraining and more, how do you know how well your employees are doing? What do you measure and monitor and why? From setting goals and expectations to team building and engagement, retention starts at the outset. In this webinar, discuss how and why employee satisfaction correlates to customer satisfaction. The more content the employee, the more satisfied the customer. This enables the company’s bottom line to flourish.
What DME Suppliers Must Know Before Billing Medicare for DMEPOS for Hospice Patients
According to a report published by the OIG in November 2021, Medicare improperly paid suppliers an estimated $117 million over 4 years for Durable Medical Equipment, Prosthetics, Orthotics, and Supplies provided to hospice beneficiaries. Join Noel Neil, ACU-Serve’s Vice President of Auditing and Corporate Compliance, as he breaks down the report. The presentation focuses on the OIG’s findings, their recommendations, CMS’s response, the correct application of the GW modifier and potential implications of inappropriately applying the GW modifier according to the report. The presentation also covers current Medicare activities and steps providers should take to mitigate their risk if they decide to bill with the GW modifier.
Competitive Bidding and the Future of DME: Building Resilient DME Operations Through Technology
In this panel discussion, leaders from Notable Systems, ACU-Serve, and Valere Health share candid, boots-on-the-ground insights on how technology is helping DME providers build resilient businesses, whether they win a competitive bid contract or not.
Preparing for Upcoming Intermittent Catheter HCPCS Code Changes
Noel Neil and Anna Markiewicz discuss the upcoming HCPCS code changes and important steps you can take now to support a successful implementation.
- Importance of internal and payor education
- The impact of hydrophilic catheters
- Clinical and economic benefits of hydrophilic coated catheters
- Important next steps for you to prepare for the changes
Go to WebinarConsolidated Billing Part 1: HHA & DMEPOS
This webinar, “Consolidated Billing Part 1: HHA & DMEPOS,” will help you navigate the complexities of Consolidated Billing requirements under Medicare when HHAs are involved in the patient’s care. Gain a clearer understanding of Medicare regulations, discover what HHAs must do, and learn actionable strategies to reduce denials, minimize write-offs, and protect your bottom line.
Navigating HME Industry Policy Changes: A Comprehensive Overview
The industry experts are collaborating once again for this engaging webinar. Join both Ronda Buhrmester with VGM and Noel Neil with ACU-Serve for a comprehensive session on the latest policy updates and the lessons learned. During the webinar, the topics will cover a wide range including recent policy updates to the intricacies to appeal a claim versus resubmission and working with some common denials.
The session will allow for interactive discussions, so come prepared with your questions to make the most of this learning opportunity. Whether you’re new to the industry or looking to update your knowledge, this session will provide valuable takeaways for suppliers in the home medical equipment industry.
Go to WebinarCompliance Program - Do I Need One?
A Compliance Program is required for DME suppliers who seek reimbursement from Medicare and in some instances Medicaid. Some commercial payers also require a compliance program.
In this presentation, Noel breaks down the suggested elements of a successful and effective Compliance Program. He discusses practical applications and suggestions on how to right-size the Compliance Program to your organization, large or small, because a compliance program is not a “one size fits all.”
Diabetes Update: What You Need to Know
Join Matt Edwards, CEO of GEMCO for an informative and engaging webinar, “Diabetes Update: What You Need to Know,” where we delve into the latest advancements, trends, and crucial information surrounding diabetes management with a strong focus on Continuous Glucose Monitoring Systems (CGMs).
Navigating State Advocacy with Medicaid and Managed Care
Join AAHomecare’s Senior Director of Payer Relations, David Chandler, for this informative webinar where you can hear about successful strategies to improve our industry’s position at the state Medicaid and local level.
Compliance Matters: Understanding, Building, and Monitoring Your Compliance Program
In our first webinar of the new year, Noel Neil, shares insights on the critical need to have and update your compliance plan, ensuring adherence to the latest requirements. Gain valuable tools and knowledge to help navigate the complex landscape of regulations, keeping your company compliant and ahead of the curve.
Keeping Medicare Non-Bid, Non-Rural Fee Increase
The 32% increase in payment for non-bid non-rural areas expires in January – which will create a ripple effect across other payers whose rates are tied to Medicare. This is a perfect storm for the HME Industry after already seeing a 40% consolidation in unique HME companies over the last 10 years, and it’s imperative that we act now to preserve the HME safety net that millions rely on to maintain their independence at home. In this session, you will learn about the legislation that will prevent these cuts, what you can do to effectively advocate for your business and the people you serve, and how to leverage turnkey resources to make an impact.
Become a Best Practice Success: KPI's to Fit Your Corporate Strategy
KPI’s are not always a “one size fits all” solution to hitting goals outlined by your company. Metrics used in the industry need to be qualified against your company nuances and reporting differentials. In this presentation, Sarah will discuss the questions you should ask when bringing outside benchmarks into your strategic plan. This webinar provides a framework of areas to evaluate to ensure the metrics chosen are realistic for your business.
Payer Engagement Resources
Navigating through payer relations with Commercial payers, Medicare Advantage plans, and Managed Medicaid plans can be challenging for HME suppliers. Preparing yourself with information is always the first step prior to scheduling any meetings with these plans. AAHomecare has collected resources and talking points to use in your discussions with these payers. This session reviews tools and resources available to assist in your payer engagement.