For Healthcare Providers
Revenue Cycle Management
Minimize Denials. Maximize Cash Flow. Focus on Patient Care.
Stop chasing payments—ACU-Serve streamlines your revenue cycle, reduces denials, and boosts collections.
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Speed Up Reimbursements
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Fewer Write-Offs
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Cleaner Claims
Our Results Speak for Themselves
93%
Collection % Rate
77%
Clean Claim Rate
15%
AR below 15% in 90+ days
End-to-end Healthcare RCM Solutions
Is your revenue cycle management delivering the results you need? At ACU-Serve, we don’t just manage your revenue cycle—we optimize it.
Our RCM solutions for healthcare practices help solve the gaps and inefficiencies in your existing billing software.
Our approach combines technology, automation, and proactive support to boost cash flow, reduce write-offs, and ensure cleaner claims.
From initial intake processes to cash posting, our global team of highly trained experts is dedicated to streamlining your revenue cycle.
- Revenue Cycle Management
- Intake
- A/R
- Resupply
What Do Healthcare Providers Get Out Of This?
Faster reimbursments, less denials
Fewer errors and denials mean faster payments and more money for your business.
More cash flow
Less write offs and more revenue to invest in your business, boosting patient satisfaction.
Hands-on support
Our U.S.-based team works alongside your staff to improve your existing billing systems and eliminate inefficiencies.
Our RCM Services & Solutions
Patient Intake
Your intake operations are the backbone of your billing and claims process. When inefficiencies creep in, they can lead to errors, delays, and revenue slowdowns.
ACU-Serve simplifies the process, ensuring every step—from verifying insurance to securing approvals—is handled efficiently.
Accurate intake data leads to clean claims, which reduces denials and speeds up reimbursements.
A/R Collections & Follow Up
Managing accounts receivable (AR) can be such a pain point for HME providers. With ever-changing regulations & complex insurance rules, payment delays are an unfortunate reality.
By using the right tools and strategies, we make sure your outstanding payments are collected quickly and on time. With consistent follow-ups and a clear process, ACU-Serve helps improve cash flow and reduce unpaid balances.
Claims Submissions
Managing claims can be a challenge. We take the burden off your shoulders.
At ACU-Serve, we take care of every detail—preparing, submitting, and tracking your claims with expertise and accuracy. With tailored payer guidelines and advanced technology, we help you reduce denials and minimize rework, leading to less write-offs and cleaner claims.
Cash Posting
Every payment, accurately logged. ACU-Serve ensures your cash posting process is seamless and error-free, so your financial records stay up-to-date and reliable. The result? Clear, accurate records and a smoother revenue cycle.
Revenue Cycle Solutions by Provider Type
Choose your market to explore revenue cycle solutions designed around its reimbursement, operational, and compliance challenges.
HME/DME
Technology-enabled revenue cycle support designed to improve HME/DME reimbursement, workflow efficiency, and cash flow.
Infusion & Pharmacy
Specialized revenue cycle support designed to improve visibility, reduce reimbursement delays, and strengthen revenue performance.
Complex Rehabilitation
Specialized operational support for documentation, authorization, compliance, and reimbursement across complex rehabilitation workflows.
ACU-Insight Reporting Features
Intake Efficiency
Our software includes masterful workflow, processes, information reporting, compliance checks and automation starting the process correctly to insure optimal submission and payment.
Collector Efficiency
Additional workflow, automation and reporting that leads to increased efficiency, productivity and collections for our clients. By identifying the % of claims that are denied after the invoices have been worked, we can train, correct issues and lower labor costs, resulting in lower rates for our clients!
Denials and Payment Trending Reporting
Our software and tools effectively model payer requirements, identify discrepancies for immediate correction pre-submission, decrease write offs by 50% or better and reduce lagging payments significantly.
Work History
Identifies trends and system updates by HCPCS, Item ID, payer and team members while quantifying issues.
Trusted by 1000s of Partners
Client Testimonials
“ACU-Serve has been a true partner from day one. They’re proactive, accountable, and communicate in a way that makes everything easier for our team. The trust they’ve built with us has been invaluable, unlike past vendors, we know issues will be addressed quickly and effectively. Working with them has given us confidence and peace of mind.”
Kate Mutibura / Director of Revenue Cycle Management
“Working with ACU-Serve has been a true partnership from day one. The transition to go-live was smooth and nearly effortless for our billing and posting teams, allowing our remaining billers to redirect their expertise toward audits, coaching intake, and solving internal challenges. In just a few short months, the results speak for themselves: stronger processes, more efficient claims, and meaningful financial improvements, including a reduction in open A/R and a drop in DSO from 57 to 48.”
Scott Maston / CEO
“Partnering with ACU-Serve has completely changed the way we manage our A/R. We thought we were doing pretty well, but they took our collection rates from the high 80s to consistently above 90% – adding sophistication, spotting trends, and helping us scale faster. When Ohio Medicaid rolled out its new system, we would not have been able to maintain cash flow without their support and resources. Clay and Season treat us like we’re their only client, always responsive and dedicated. With ACU-Serve, we have a true partner who consistently delivers results and peace of mind.”
Anthony LaCute / President & CEO
“We are so excited to be aligned with ACU-Serve and to see growth in every aspect of our business. Your team has been amazing, and now more than ever, we know we made the right decision to outsource with ACU-Serve!”
Jon Novak / President & CEO
Commonly Asked Questions
What is included in your Revenue Cycle Management service?
ACU-Serve is an end-to-end RCM company offering intake, billing/confirmation, held billing, collections, cash posting, compliance, and auditing for their HME and Infusion divisions.
What is ACU-Insight and how does it work?
- ACU-Insight is a suite of systems that are highly configurable to align with operational needs and client requirements.
- Claims – Tailored workflow for insurance collections, held billing, with logic built around payer guidelines and client-specific needs. It allows for intelligent routing of tasks, claims, and orders based on the team’s skillset, priority and workload. It also allows for a centralized place to track work history and payer responses, so the teams have complete context for every account.
- QuickSight – A cloud-based business intelligence tool that provides end users with a myriad of robust reports for data analysis and root cause analysis. It also provides executive dashboards for financial performance identifying month-over-month DSOs (Days Sales Outstanding), denial rates, AR over 90, payment trending, clean claim rate (CCR), and overall performance of payer and products.
- Smartsheet – A cloud-based collaboration tool to help plan and track high level information on clients in one centralized place.
How quickly can I expect improved clean-claim rates?
Clean claim rate is driven by a highly educated and informed intake team who understands the necessity of entering accurate and complete patient demographics, insurance coverage, payer requirements to include authorization protocol, documentation requirements, and supply coverage limits. When Intake is informed downstream denials and rework is reduced resulting in a higher CCR.
Which payers and billing platforms do you support?
ACU-Serve works all insurance payers. We support Brightree, Bonafide, Caretend, CPR+, Niko, Team DME, Tebra, Weinfuse, R2, Optml, Fusebox, Advanced MD, Nymbl, Atlas, Noble House, HDMS, Computers Unlimited and several others.
What level of reporting and analytics do you provide?
ACU-Serve leverages QuickSight to deliver high level operational and financial reporting. The platform empowers users with visibility into their KPIs while offering the ability to drill down into claim-level detail as well as root cause analysis. ACU-Serve ensures through robust reporting transparency, accountability and performance optimization.
What makes your RCM approach different from other providers?
ACU-Serve is a strategic partner to their clients, not just a vendor. Far beyond transactional services, we align each client’s business goals to deliver measurable outcomes, drive efficiency and support the long-term financial health. ACU-Insight allows us to provide advanced analytics and root cause reporting through dedicated and specialized teams. We believe in a client-centric partnership to understand their operations, payer mix, product mix, and internal workflows. What makes us different is we measure our success by our client’s success.
Get In Touch With Our RCM Experts
Contact us today. Find out how 2500+ companies use ACU-Serve to drive more revenue.