About Us
Your true strategic partner since 1993, offering end-to-end revenue cycle solutions.
Our History
ACU-Serve is an end-to-end revenue cycle management company offering solutions from intake through cash posting. For over 30 years, we have been a strategic business partner for HME providers across the United States.
We have more than 200 US based employees combined with 600+ offshore resources, allowing ACU-Serve to offer a cost-effective full-service solution. Our team processes in excess of $1B annually through our proprietary software, ACU-Insight.
Our Leadership Team
Jim Knight
Partner and CEO
Jim has an accounting background and has performed implementation, consulting and training on home medical equipment software, as well as manufacturing and distribution accounting software. He has been in the home health care field for over 25 years and currently manages over 100 people. As the C.E.O., Jim has incorporated policies, procedures and technology to motivate and manage hundreds of people. He has also conducted several courses at software user conferences and state association meetings.
Amie Barone
Chief Operating Officer
Amie joined the ACU-Serve team in 2006. In her current role, she provides direction to the A/R, quality assurance, documentation retrieval, order confirmation/transmitting, and cash posting departments, as well as our satellite offices. In addition to operations, Amie leads the client services team in finding new ways to support our clients to collect more, faster.
Margie Hopkins
Chief Financial Officer
Margie joined the ACU-Serve team in January 2024 and leads the financial operations of the organization including treasury, contracting, financial planning and analysis, controllership and audit. She brings with her over 20 years as a financial and operational executive and thought leader in publicly held and equity-backed healthcare services organizations. Margie is a Certified Public Accountant (Inactive) and holds a B.S in Accounting from The Pennsylvania
State University.
Noel Neil
Chief Compliance Officer
Noel joined the ACU-Serve team in 2021. He has over 16 years’ experience in the DME industry working in Intake, Billing and Compliance Departments. He brings to the team years of experience in audit defense. He represents multiple suppliers in practically all types of Medicare audits from initial request all the way to the Administrative Law Judge (ALJ) and in some cases the Depart of Appeals Board (DAB). In his current role, Noel is responsible for implementing and monitoring of the company’s corporate compliance program. He also oversees our Internal Audit Department.
Noel serves on the Medicare Provider Outreach and Education Advisory Groups for Jurisdictions A, C and D, the MYCGS Advisory Group and the Medicare Jurisdictions B and D Councils. He speaks at Medtrade and various state associations on topic related to Medicare reimbursement and audit and appeal strategies
Noel received a Juris Masters (JM) Law Degree, from Florida State University College of Law, with concentration in Health Care Regulation. Noel is also a Board of Certification/Accreditation (BOC), Certified Durable Medical Equipment Specialist (CDME) and a subject matter expert (SME) for the 2021 – 2022 revision of the CDME exam.
Noel enjoys interacting with suppliers and breaking down seemingly complex policies in simpler terms most suppliers can relate to.
Grant Porteous
Chief Technology Officer
Grant Porteous is the Chief Technology Officer (CTO) of ACU-Serve, where he leads the company’s technology strategy, innovation, and scalability initiatives. With over 25 years of experience in healthcare technology, Grant specializes in optimizing revenue cycle management (RCM) solutions, automation, and data-driven advancements.
Before joining ACU-Serve, Grant served as Vice President of Software Development at Experian Health, where he played a key role in developing core RCM infrastructure, driving efficiency improvements, and leading high-performing technology teams. His expertise spans software development, IT operations, cybersecurity, and product strategy.
A visionary leader known for fostering collaboration and innovation, Grant is dedicated to enhancing ACU-Serve’s technology to improve client outcomes and streamline healthcare financial processes. He holds a Master’s in Computer Information Systems from the University of Phoenix and a Bachelor’s in Physics and Chemistry from the University of Durban.
James Dragatsis
President of Resupply
Jim joined the ACU-Serve team in March 2024 as the President of Resupply when ACU-Serve acquired Beyond HME, a company he founded.
Jim’s tenure in the HME industry spans over two decades from being the COO of a large HME in Chicago to founding AllCall Connect in 2013. Jim successfully grew AllCall Connect to manage over a half million patients and sold to Brightree in 2017. He continued to serve as the President of AllCall / Brightree Live Call for four years before retiring at the end of 2021.
Margaret Lindskog
Executive VP of Resupply
Margaret joined the ACU-Serve team in March 2024 as the Executive Vice President of Resupply when ACU-Serve acquired Beyond HME. Margaret had served as Beyond HME's Chief Operating Officer and Partner since August 2023.
Lindskog joined Jim Dragatsis in founding AllCall Connect In 2013. As director of operations, she managed more than 500,000 patients and oversaw 200+ employees. After AllCall Connect was acquired by ResMed/Brightree in 2017, she remained in her role leading all call center operations across the US and Canada. In 2021 Margaret was promoted to senior director of resupply customer success, taking three different customer success teams within Brightree under her leadership to form one cohesive team. In this position, her team managed more than 400 HME clients, encompassing customer success of both resupply software and SAAS divisions.
Heather Randel
VP of Operations, Infusion Division
Heather Randel is a results-driven healthcare executive specializing in revenue cycle management with over 10 years of experience. She has a proven track record of optimizing revenue streams and reducing operational costs for healthcare organizations. Heather's expertise spans from billing, coding, reimbursement strategies, compliance, intake processes, and has successfully led teams in implementing efficient revenue cycle processes. Her strategic insights and commitment to continuous improvement have consistently delivered measurable financial outcomes.
Sid Simmons
Executive VP, Sales
Sid joined ACU-Serve in January of 2025 and is a seasoned sales and operations leader with a distinguished track record of success in building, leading, and operationalizing high-performing sales organizations serving the post-acute healthcare space. Sid most recently was Vice President of Sales at Corridor, powered by WellSky where he oversaw sales for the Advisory and Outsourced Services team within the Home Health and Hospice business unit.
Sid has a bachelor's degree from Stetson University and an MBA from the University of Florida. Outside of work, Sid enjoys golf, fishing, cheering on the Florida Gators and any activity that gets him outside with his wife and three sons.