ACU-Serve Welcomes Heather Randel as Leader of the Infusion Division

Akron, OH – (August 28, 2024) – ACU-Serve, a leader in healthcare revenue cycle optimization, , is proud to announce the addition of Heather Randel to its executive team as the leader of the newly established Infusion Division. With over a decade of experience in the healthcare industry, Heather brings unparalleled expertise in optimizing revenue streams and reducing operational costs, making her a valuable asset to ACU-Serve as it continues to innovate and expand its services.

“We are confident that Heather’s leadership will bring a fresh perspective and drive the Infusion Division, ensuring that healthcare organizations can remain focused on patient care while ACU-Serve manages their revenue cycle needs,” said Jim Knight, President and CEO of ACU-Serve

Randel’s extensive background includes billing, coding, reimbursement strategies, compliance, and intake processes, as well as successfully leading teams in implementing efficient revenue cycle processes. In her new role, Heather will lead the Infusion Division, where she will be instrumental in building and expanding the department from the ground up.

“I’ve been deeply involved in the infusion world, and it’s a field I truly love,” shared Randel. “The intricacies of infusion services allow you to be a detective in health services, and I thrive in that environment. Joining a company like ACU-Serve, where I can leverage my experience and build a department that caters specifically to the needs of infusion centers, is an incredibly exciting opportunity for myself– and those we will serve.”

Heather is particularly drawn to ACU-Serve’s innovative approach and the transparency it offers to its clients. “ACU-Serve has a different feel to it. The systems they’ve created allow for unprecedented transparency, which is huge for clients. The ability to offer services à la carte means our clients don’t have to use every service we offer—they can pick what suits them best. This flexibility, combined with our drive to take infusion companies to the next level and allow them to be patient-focused while we handle their revenue needs, is what sets ACU-Serve apart.”

“ACU-Serve is confident that Heather’s leadership will bring a fresh perspective and drive the Infusion Division to new heights, ensuring that healthcare organizations can remain focused on patient care while ACU-Serve manages their revenue cycle needs.