ACU-Serve's Compliance Corner
At ACU-Serve, Compliance Matters! It is a cornerstone of our operations. We are committed to maintaining the highest compliance standards in every aspect of our work.
At ACU-Serve, our unwavering dedication to compliance and quality is the foundation of the trust and confidence our clients place in us.
By prioritizing these principles, we deliver exceptional service while setting benchmarks of excellence in the industry.
Our Approach
Our approach to compliance is proactive and innovative. We continuously seek new ways to strengthen and enhance our internal compliance culture and programs. Our team goes beyond merely meeting regulatory requirements; we foster a mindset where compliance is integral to everything we do.
Quality
Quality is intrinsically linked to compliance at ACU-Serve. We challenge ourselves to consistently raise the bar through meticulous attention to detail and rigorous quality assurance processes. We aim to exceed industry standards, making quality a commitment we uphold in every facet of our service delivery.
Dedicated Team
Our dedicated team of clinical and non-clinical auditors plays a crucial role in maintaining these high standards. They meticulously audit our Intake Department to ensure that all processes and procedures not only meet but exceed our client’s expectations. Additionally, they provide essential support to our clients through external audit defense and appeals, offering their expertise when it is needed most.
ACU-Serve’s Role in ensuring that Medicare policies remain up to date with the latest ICD-10-CM codes
ACU-Serve has played an integral role in ensuring that Medicare policies, particularly those that are diagnosis-specific, remain up to date with the latest ICD-10-CM codes that meet the clinical indications of these policies. Through ongoing collaboration with DME MACs and industry stakeholders, ACU-Serve has successfully initiated the addition of the following ICD-10-CM codes to the…
Supplier Medicare Enrollment Information Revalidation
Dear Supplier, Every three years, Centers for Medicare and Medicaid Services (CMS) requires suppliers to revalidate their Medicare enrollment information. Suppliers are required to either update or confirm all their information in their records, including but not limited to practice location, surety bond, and insurances. CMS usually posts revalidation dates 6-7 months in advance of…
Understanding Medicare Billing for Mask Interfaces: A Crucial Advisory from ACU-Serve
Updated June 4, 2025 At ACU-Serve, we are committed to providing accurate and compliant billing services for those we serve. Recently, an issue has come to our attention regarding the billing of Medicare for the mask interface (pillow or cushion) that comes packaged with the mask. After careful review, ACU-Serve believes that suppliers should not bill…
Understanding Medicare Compliance: Avoiding Violations of Federal Laws
Do you know failing to collect or failing to document a “reasonable collection effort” to collect the Medicare deductible, and/or coinsurance may violate Federal Anti-Kickback Statue (AKS), Beneficiary (Patient) Inducement Statute and False Claim Act (FCA)? According to Chapter 23 of the Claims Processing Manual section 80.8.1 (CPM), “Physicians or suppliers who routinely waive the…
Hassle-Free Medicare Refill Request Updates
Medicare recently updated the refill request requirements with an effective date of January 01, 2024. All the applicable local coverage determinations (LCDs) have been updated to reflect the below: For DMEPOS items and supplies provided on a recurring basis, billing must be based on prospective, not retrospective use. For DMEPOS products that are supplied as…
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