Resupply Program Managementfor HME Providers
Support the Patient. Sustain the Revenue.
Manual resupply schedules are easy to get wrong. Calendars and spreadsheets lead to missed details, adherence gaps and missed patient interactions. ACU-Serve ReSupply streamlines the workflow end to end, from patient identification through to billing, backed by more than 30 years of experience in post-acute revenue cycle management.
The First 90 Days of CPAP Therapy Matter Most
The first 90 days of CPAP therapy are vital to long-term adherence, and some patients disengage during that window, often because of a lack of engagement and support. Every patient also has their own communication preferences, which is why multiple touchpoints matter. ACU-Serve supports live calls, SMS, email and patient portal access, and uses human agents alongside automated reminders, particularly when confirming therapy details.
Identify
Automation handles patient identification, so reorder schedules do not depend on someone maintaining calendars or spreadsheets.
Engage
Live calls, SMS, email and patient portal access, with automated reminders available alongside live agents.
Fulfill
Automation accelerates order processing and fulfillment, which reduces fragmented shipments, costs and patient wait times.
Bill
The workflow runs end to end through to billing, rather than stopping at the order.
What do HME/DME Providers Get Out Of This?
The ACU-Serve ReSupply Advantage.
Reduce Patient Attrition
Patients who receive their supplies on time + proactive support = higher patient satisfaction.
20%+ Revenue Increase
Our clients see an average 20%+ revenue increase with our resupply solutions.
Free Up Your Teams' Time
Allow RT’s and Clinicians to focus on revenue generating activities.
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Our Resupply Services & Solutions
Inbound/Outbound Live Calls
Having a staff available from early in the morning to the evening is key to making sure your patients can reach someone when it works best for them.
Our agents undergo consistent training to deliver personalized and effective support to patients before and after normal business hours.
Your patients receive ongoing communication from a live agent who understands their specific health condition/disease and supply options, so they’re never without support—even after hours.
Software Optimization
We optimize your existing software—including maximizing dialer capabilities, text, and email to ensure it works efficiently for your business.
Personalized Support
With a team comprised of industry veterans, we offer a full range of expert resupply support to better streamline your resupply process.
What can be enhanced in current setup program to make your resupply program more successful? Programming phone contact information, downloading patient app, timeline of when they’ll be receiving the next call or email, etc.
Whether remotely or on-site, our seasoned consultants are equipped to optimize your program, leveraging their expertise across all software platforms.
Customized Solutions
We tailor our services to meet the unique needs of your business, ensuring optimal outcomes.
Our dedicated team offers personalized support during the crucial initial 90 days of CPAP therapy, utilizing real-time monitoring and live outreach to maximize compliance rates and ensure long-term patient success.
Our commitment to comprehensive care extends beyond CPAP patients. With live inbound and outbound calls for various disease states including diabetic resupply, incontinence, and ostomy care, we serve as an extension of your business, catering to the diverse needs of all your patients.
See Where Patients Are Exiting
Visibility Across the Resupply Lifecycle
Retention is rarely a single problem. It is usually the cumulative effect of small breakdowns across the patient journey, from setup and compliance through first reorder, ongoing resupply participation and annual retention. Mapping retention across those milestones shows where patients are being lost, so operational improvements target the stage that is actually losing them.
US-Based Agents, Not a Voice Menu
Offshore support and bots are cheaper, but many patients grow frustrated with AI-based apps and interactive voice response systems and fail to get timely help. ACU-Serve uses highly trained US-based agents, providing inbound and outbound calling six days a week with evening and Saturday hours.
Research indicates that 80% of patients with obstructive sleep apnea have at least two comorbidities, such as hypertension, diabetes and cancer. ACU-Serve specializes in CPAP resupply and the solution is scalable to diabetic and ostomy care, among other conditions.
Learn More About Resupply by ACU-Serve
Trusted by 1000s of Partners
Commonly Asked Questions
What types of resupply items do you manage?
We manage the full line of resupply in the HME / DME space, including CPAP/BiPAP, incontinence, enteral, ostomy, CGM
How does your resupply process improve operational efficiency?
Our resupply program encompasses a full end to end, complete resupply solution to improve outcomes and operational efficiency. Our live patient outreach combined will full back office order processing streamlines operations for seamless patient and client experience.
Can you handle high-volume or emergency resupply requests?
We handle high volume resupply for many HME providers. Our team of agents provides inbound and outbound calling six days per week, offering evening and Saturday hours.
Ready To Optimize Your Resupply Program?
Contact us today. Schedule a meeting today to learn how we can deliver results for you and your patients.