Resupply for HME/DME Providers
Is your resupply program performing at its best? At ACU-Serve, we combine a consultative approach with advanced technology to help you reduce patient attrition, improve compliance and maximize revenue.
Let ACU-Serve help you take your resupply program to the next level.
What We Do Differently
Optimize Your Existing Software
- Faster order placement
- Shorter order-to-cash
- More successful shipments
Reduce Early Attrition
- Real-time compliance tracking
- Early patient intervention
Scale with Automation
- AI-driven outreach
- 10-20% recovery patient reengagement
CPAP & CGM Resupply Experts You Can Trust
Struggling with Resupply? We can help! ACU-Serve’s Resupply solutions emphasize personalized care, patient compliance, and revenue optimization.
Through a blend of inbound and outbound live calls using cutting-edge resupply software platforms, our resupply program reduces attrition and improves compliance, helping you recover lost revenue and drive growth.
Let us optimize your CPAP & CGM Resupply program today!
What do HME/DME Providers Get Out Of This?
Reduce Patient Attrition
Boost patient retention rates. Patients who receive their supplies on time + proactive support = higher patient satisfaction.
20%+ Revenue Increase
Proven revenue growth. Our clients see an average 20%+ revenue increase with our resupply solutions.
Free Up Your Team’s Time
Reduce your staff’s burden. Allow RTs & Clinicians to focus on revenue generating activities.
Our Resupply Services & Solutions
Having a staff available from early in the morning to the evening is key to making sure your patients can reach someone when it works best for them.
Our agents undergo consistent training to deliver personalized and effective support to patients before and after normal business hours.
Your patients receive ongoing communication from a live agent who understands their specific health condition/disease and supply options, so they’re never without support—even after hours.
The ACU-Serve ReSupply Advantage
Improve patient adherence
With consistent reminders—both automated and live—and seamless supply delivery.
Increase monthly recurring revenue
By capturing more resupply opportunities effortlessly.
Reduce costs
And minimize errors through fewer manual processes.
Maximize staffing flexibility
As our healthcare resupply solution allows employees to focus on higher-value tasks.
Resupply Q&A with Kyle Neese
Key Features of ACU-Serve ReSupply
Customized Patient Management Software
Manual processes are often prone to errors, and home medical equipment resupply schedules are no exception. It's easy for employees to miss a detail when managing endless calendars or spreadsheets, leading to adherence gaps and missed patient interactions.
ACU-Serve ReSupply minimizes this problem through automation. It's a touchless solution that streamlines workflows end-to-end, from patient identification to billing, erasing obstacles holding your revenue and productivity back.
Live, Multichannel Engagement
The first 90 days of CPAP therapy are vital for long-term adherence. However, some patients disengage from treatment, often due to a lack of engagement and support. Every patient also has unique communication preferences, making multiple touchpoints essential.
ACU-Serve helps you overcome these limitations by supporting ReSupply live calls, SMS, emails, and patient portal access. While automated reminders are available, we also engage patients via human agents, especially when confirming their therapy details.
Onshore Support
Offshore support and bots make support operations cheaper, but most patients aren't fans. Many grow frustrated with AI-based apps and interactive voice response systems, as the multiple voice prompts cause them to fail to get timely support.
To address this problem, ACU-Serve connects you with highly trained US-based agents who deliver on-demand personalized support to every patient, helping boost your engagement and adherence rates. That’s how we put the “care” in healthcare!
Efficient Order Management
Order management is often a bottleneck in durable medical equipment resupply operations. It could result in fragmented shipments and make order fulfillment longer and, in turn, costlier.
A streamlined supply chain needs less manual work. ACU-Serve ReSupply helps you achieve this goal by leveraging automation to accelerate order processing and fulfillment, significantly reducing costs and patient wait times.
Scalable to Multiple Disease States
Resupply operations become even more challenging when providing for patients with multiple chronic conditions. Research shows that 80% of patients with OSA have at least two comorbidities, such as hypertension, diabetes, and cancer.
ACU-Serve ReSupply makes these complex cases more manageable. While we specialize in CPAP resupply, our solution is scalable to diabetic and ostomy care, among other conditions. You can deliver the same quality of care without adding complexity to your workflow.
How Our Resupply Solutions Improve Patient Outcomes
ACU-Serve ReSupply is a game-changer in maximizing your organization's potential and, in turn, the quality of care you provide.
But don't just take our word for it. Edwards Healthcare CEO Matt Edwards talks about how ACU-Serve helped strengthen his company's operations by:
- Taking over its AR operations, allowing them to focus on patient care
- Making write-offs more manageable and predictable
- Organizing trends through ACU-Serve's Clarity software
- Boosting employee productivity and efficiency
Trusted by 1000s of Partners
Client Testimonials
"ACU-Serve provides solutions, not just billing services. They identify them timely. We're seeing claims being paid, recoupments not being taken, and just results."
Patricia Mastandrea, MedCare Equipment Company
Commonly Asked Questions
Ready To Optimize Your Resupply Program?
Contact us today. Schedule a meeting today to learn how we can deliver results for you and your patients.