Why a Smarter Approach to CPAP Resupply Drives Better Outcomes

HME providers know that CPAP resupply is critical to both patient health and business growth. Yet adherence often lags, typically between 30-60% and managing resupply in-house can feel overwhelming. The result is higher labor costs, stretched staff capacity, and patients who may fall through the cracks.

That’s why providers are turning to strategic resupply programs that blend technology with human support. With the right partner, resupply becomes more than order fulfillment; it becomes a driver of patient engagement, revenue growth, and long-term retention.

Supporting Patient Adherence

CMS defines adherence as using the device at least four hours a night on 70% of nights in a 30-day window during the first 90 days of therapy. For many patients, that’s a real challenge. ACU-Serve’s Resupply Solutions bridges this gap with a patient-first approach that combines automation with live, personal touchpoints.

Our team educates new patients on supply replacement schedules, follows up at the right intervals through their preferred channels (phone, text, email, or portal), and provides ongoing engagement & clinical support that helps them stay on therapy. This not only improves clinical outcomes but also reduces termination rates and strengthens patient-provider relationships.

Streamlining the Resupply Process

Resupply is more than reminders and shipments — it’s about creating a seamless experience for both patients and providers. ACU-Serve’s Resupply Solutions make order management easy, prioritizing and fulfilling patient orders quickly while providing real-time shipment updates. Patients can order when it’s convenient for them, while still knowing a live agent is available to help when needed.

The result? More successful orders, faster turnaround times, and a better patient experience that directly contributes to stronger revenue per patient.

Reducing Administrative Burden

Traditional resupply programs often weigh staff down with manual tasks — verifying insurance, enrolling patients, tracking documentation, and pushing orders through. ACU-Serve automates what can be automated, while our team handles the rest with accuracy and efficiency. By reducing the “busy work,” providers free up their staff to focus on patient care instead of paperwork.

Driving Financial Performance

An effective resupply program does more than improve adherence — it improves the bottom line. Cleaner claims and faster reimbursements stabilize cash flow, optimized logistics reduce shipping and inventory costs, and automation reduces administrative overhead. Together, these efficiencies increase profit margins while still elevating patient care.

Why Providers Choose ACU-Serve

With over 30 years of HME and DME experience, ACU-Serve understands the complexities of resupply better than anyone. Our program combines:

• Global team support with highly trained specialists.
• Patient-first engagement across live calls, text, email, and portals.
• Smart technology that integrates seamlessly with your workflow and payer requirements.
• Industry expertise that drives measurable results: higher adherence, reduced attrition, and improved revenue.

The Bottom Line

CPAP adherence doesn’t have to hover at 30–60%. With ACU-Serve Resupply Solutions, providers get a comprehensive program that combines people, process, and technology to improve outcomes while strengthening financial performance.

Ready to build a resupply program that retains patients, recovers revenue, and scales with your growth? Book a meeting with ACU-Serve today.