Resupply Solutions for Better Patient Care

Customized Patient Management Software

Manual processes are often prone to errors, and home medical equipment resupply schedules are no exception. It's easy for employees to miss a detail when managing endless calendars or spreadsheets, leading to adherence gaps and missed patient interactions.

ACU-Serve ReSupply minimizes this problem through automation. It's a touchless solution that streamlines workflows end-to-end, from patient identification to billing, erasing obstacles holding your revenue and productivity back.

Live, Multichannel Engagement

The first 90 days of CPAP therapy are vital for long-term adherence. However, some patients disengage from treatment, often due to a lack of engagement and support. Every patient also has unique communication preferences, making multiple touchpoints essential.

ACU-Serve helps you overcome these limitations by supporting ReSupply live calls, SMS, emails, and patient portal access. While automated reminders are available, we also engage patients via human agents, especially when confirming their therapy details.

Onshore Support

Offshore support and bots make support operations cheaper, but most patients aren't fans. Many grow frustrated with AI-based apps and interactive voice response systems, as the multiple voice prompts cause them to fail to get timely support.

To address this problem, ACU-Serve connects you with highly trained US-based agents who deliver on-demand personalized support to every patient, helping boost your engagement and adherence rates. That’s how we put the “care” in healthcare!

Efficient Order Management

Order management is often a bottleneck in durable medical equipment resupply operations. It could result in fragmented shipments and make order fulfillment longer and, in turn, costlier.

A streamlined supply chain needs less manual work. ACU-Serve ReSupply helps you achieve this goal by leveraging automation to accelerate order processing and fulfillment, significantly reducing costs and patient wait times.

Scalable to Multiple Disease States

Resupply operations become even more challenging when providing for patients with multiple chronic conditions. Research shows that 80% of patients with OSA have at least two comorbidities, such as hypertension, diabetes, and cancer.

ACU-Serve ReSupply makes these complex cases more manageable. While we specialize in CPAP resupply, our solution is scalable to diabetic and ostomy care, among other conditions. You can deliver the same quality of care without adding complexity to your workflow.

How Our Resupply Solutions Improve Patient Outcomes

ACU-Serve ReSupply is a game-changer in maximizing your organization's potential and, in turn, the quality of care you provide. 

But don't just take our word for it. Edwards Healthcare CEO Matt Edwards talks about how ACU-Serve helped strengthen his company's operations by: